LOGISTICS AND TRANSPORTATION OPERATIONS SERVICES

Specialized Support for an Industry Where Every Minute Matters. Transportation operations don't stop when the office closes.

Service Overview

Drivers need answers while they're on the road. Dispatchers need information in real time. Brokers need loads coordinated. Fleet managers need visibility. Customers need updates. And compliance requirements need to be handled correctly.

NexaSolutions provides specialized Logistics & Transportation Support Services designed around the realities of the transportation industry.

Our experience supporting ELD, HOS, compliance, fleet technology, drivers, and transportation operations gives our teams the industry knowledge needed to support more than just the customer service function.

From driver and fleet support to dispatch, brokerage operations, back-office processing, and technical support, we can build the right operational team around your transportation business.

Support Channels

• Voice Support
Real-time assistance for drivers, fleet managers, carriers, and customers.


• Email Support

Detailed troubleshooting, documentation, and follow-up.


• Live Chat
Real-time support for customers and users.


• Ticket & Help Desk Support
Case management, documentation, prioritization, and escalation.


• Messaging Support
Support through approved business messaging channels.

Our Transportation Expertise:

• ELD & HOS Support
Supporting drivers and fleets with electronic logging devices, hours-of-service questions, log issues, troubleshooting, and compliance-related workflows.


• Fleet Technology Support

Technical and customer support for ELD platforms, fleet management systems, telematics, GPS, and other transportation technology.


• Driver Support
Real-time assistance for drivers with technology, documentation, account, operational, and platform-related concerns.


• Carrier Support
Support for carriers with dispatch coordination, driver communication, load management, documentation, and back-office workflows.


• Broker Operations
Support for brokers with carrier coordination, load administration, tracking, communication, documentation, and operational follow-up.


• Transportation Back Office
Administrative and operational support that helps keep transportation businesses organized and moving.

WHAT WE OFFER

Transportation Support Beyond the Call Center.

Our transportation solutions can be customized around the role, workflow, volume, and level of operational responsibility your business requires.

1. DRIVER AND FLEET SUPPORT

Driver Support

Assist drivers with questions, issues, documentation, technology, and operational concerns.

ELD Support

Tier 1 support for ELD-related questions, device issues, application navigation, and common troubleshooting scenarios.

HOS Compliance Support

Assist with common Hours-of-Service questions, log-related concerns, and escalation of compliance-related issues according to established procedures.

Fleet Manager Support

Support fleet managers with driver issues, system concerns, account assistance, reporting, and operational coordination.

Technical Troubleshooting

Structured troubleshooting for common ELD, telematics, GPS, and fleet technology issues.

Escalation Management

Identify issues that require specialized assistance and route them through established escalation processes.

2. DISPATCH SUPPORT FOR CARRIERS

Keep Your Trucks Moving.

Dispatch is more than finding a load. It requires communication, coordination, follow-up, and constant visibility into what's happening on the road.

NexaSolutions can provide dedicated dispatch support that works alongside your carrier operation.

Dispatch Support Can Include:

  • Load search and identification

  • Load coordination

  • Broker communication

  • Driver communication

  • Pickup and delivery coordination

  • Appointment scheduling

  • Rate confirmation support

  • Driver check calls

  • Shipment status updates

  • Tracking and check calls

  • Detention follow-up

  • Lumper coordination

  • Documentation support

  • POD collection and follow-up

  • ETA monitoring

  • Issue escalation

  • Dispatch administrative support

  • TMS data entry and updates

3.BROKER & FREIGHT OPERATIONS SUPPORT

Extend Your Brokerage Team.

Freight brokers manage multiple moving parts at once—shippers, carriers, loads, appointments, tracking, documentation, and customer communication.

NexaSolutions can provide operational support across the brokerage workflow.

Broker Support Can Include:

Carrier Coordination

Communicate with carriers regarding availability, load details, scheduling, and shipment status.

Load Administration

Enter, update, and maintain load information within your TMS or operating systems.

Tracking & Visibility

Conduct check calls, monitor shipment progress, update status, and communicate exceptions.

Appointment Coordination

Coordinate pickup and delivery appointments and follow up on scheduling requirements.

Document Management

Collect, organize, verify, and process required transportation documents.

Customer Updates

Provide shipment status updates and support communication between customers and operational teams.

Carrier Follow-Up

Follow up on missing information, documents, status updates, and operational requirements

Exception Management

Identify delays, missed appointments, communication gaps, and other issues and escalate them according to your procedures.

4.TRANSPORTATION BACK-OFFICE SUPPORT

The Operational Work Behind the Freight.

Not every transportation function needs to be handled by your internal team.

We can provide dedicated back-office support for repetitive, administrative, and process-driven transportation workflows.

Support Can Include:

  • Data entry

  • TMS administration

  • Document processing

  • POD processing

  • Rate confirmation processing

  • Invoice and billing support

  • Carrier onboarding support

  • Data verification

  • Load updates

  • Customer account administration

  • Reporting

  • Research

  • Email management

  • Administrative coordination

  • File and document management

  • Operational follow-up

5.TRANSPORTATION CUSTOMER & TECHNICAL SUPPORT

Support That Understands the Industry.

Transportation technology companies have a unique challenge: their customers aren't simply using software, they're using technology that directly affects their daily operations.

That's where industry knowledge matters.

NexaSolutions can provide specialized support for:

  • ELD platforms

  • HOS-related support

  • Fleet management software

  • Telematics platforms

  • GPS and tracking systems

  • Driver applications

  • Transportation SaaS

  • TMS platforms

  • Fleet technology

  • Connected vehicle solutions

Support by level

Choose How Much of the Operation You Want Us to Own.

Your transportation business may only need one specialist—or it may need an entire managed operation. That's why we offer multiple levels of support.

Level 01

Dedicated Specialist

You Need the Talent.

Best for businesses that need a dedicated transportation professional to perform a specific role.

Roles Can Include

  • Dispatch Specialist
  • Driver Support Specialist
  • ELD Support Specialist
  • Technical Support Specialist
  • Fleet Support Specialist
  • Broker Support Specialist
  • Transportation Administrative Specialist
  • Back-Office Specialist
  • Customer Support Specialist

Includes

  • Role-specific talent matching
  • Recruitment and screening
  • Dedicated specialist
  • Onboarding support
  • Role-specific training
  • Operational support
Best For

Businesses that already have internal management and simply need the right transportation professional to execute the work.

Level 02

Managed Transportation Team

You Need the Team.

Best for businesses that need multiple specialists but don't want to manage every person individually.

Your Team Can Include

  • Dispatchers
  • Driver Support Specialists
  • Customer Support Specialists
  • Technical Support Specialists
  • Broker Support Specialists
  • Back-Office Specialists

Supported By

Team Leader

Day-to-day leadership, coordination, coaching, and performance management.

Quality Assurance

Quality monitoring, evaluations, coaching, and continuous improvement.

Performance Reporting

Visibility into productivity, quality, service levels, and agreed KPIs.

Best For

Carriers, brokers, fleet operators, and transportation technology companies that need a dedicated support function with management infrastructure behind it.

Level 03

Fully Managed Transportation Operation

You Need the Operation.

Best for businesses that want NexaSolutions to design and manage the operational structure around their transportation workflow. We can build a multi-role operation combining:

People

  • Dispatch
  • Driver Support
  • Customer Support
  • Technical Support
  • Broker Operations
  • Back-Office Support
  • Team Leadership
  • QA
  • Reporting
  • Training

Operations

  • SOP development
  • Workflow design
  • Escalation processes
  • Quality management
  • Performance management
  • Capacity planning
  • Workforce planning
  • KPI development
  • Reporting
  • Process improvement

Performance

  • Response Time
  • Service Level
  • Abandonment Rate
  • Average Handle Time
  • Ticket Resolution
  • Quality Score
  • First Contact Resolution
  • Dispatch Productivity
  • Load Activity
  • Tracking Compliance
  • Customer Satisfaction
  • Attendance
  • Team Utilization
  • Other client-specific KPIs
Best For

Transportation businesses that want to outsource a significant portion of their support or operational function while maintaining visibility and control over performance.

Level 04

Custom Transportation Solution

Your Operation. Your Workflow. Your Model.

Some transportation operations require a combination of services that cannot be placed into a standard package. We can design custom solutions around:

  • Carrier Operations
  • Broker Operations
  • Fleet Support
  • ELD & HOS Support
  • Dispatch
  • Transportation Customer Support
  • Technical Support
  • Back-Office Operations
  • 24/7 Coverage
  • Multilingual Support
  • Dedicated Management
  • Custom KPIs & SLAs
  • Capacity & Workforce Planning
  • Process Improvement

How We Build Your Transportation Operation

01

Understand Your Operation

We learn how your business operates, who your customers are, what your team handles, and where the operational pressure points are.

02

Map the Workflow

We identify the processes, roles, systems, communication channels, and handoffs involved in your operation.

03

Design the Support Model

We determine whether you need a dedicated specialist, managed team, or fully managed operation.

04

Recruit & Train

We source and prepare talent based on your role requirements, industry, technology, workflows, and customer expectations.

05

Launch

Your team goes live with established SOPs, escalation paths, KPIs, communication processes, and management structure.

06

Manage & Measure

We monitor performance through leadership, QA, reporting, coaching, and operational reviews.

07

Optimize & Scale

We use operational data and feedback to improve workflows, capacity, staffing, and performance as your business grows.

From Driver Support to Dispatch to Operations

One Partner for the Work Behind Transportation. Whether you need someone to answer driver calls, a dispatcher to support your fleet, a team to handle broker operations, or a fully managed transportation support operation— NexaSolutions can build it around you.

Built Around Your Operation

We bring the people. We bring the operational structure. You bring the business.

Let’s build your transportation support team around the way your business actually operates.

Build My Transportation Solution → Talk to a NexaSolutions Specialist

READY TO STRENGTHEN YOUR TRANSPORTATION OPERATIONS?

Build the Team Behind Your Transportation Operation.

From driver support and dispatch to back-office operations and fully managed teams, NexaSolutions builds the people, processes, and support structure around the way your business operates.

Structured, reliable, and fully managed support teams built to help growing businesses move forward.

© 2026 NexaSolutions BPO. All rights reserved.

Contact

United States

+63 935 537 6163