About Us
ABOUT OUR COMPANY
Meet the Team
Behind Your Support.
At NexaSolutions, we help businesses scale by building dedicated
teams that support their customers, employees, and daily operations.
Whether you're a startup hiring your first team member or an
established company expanding your support organization, we
provide the people, processes, and management structure to help
you grow with confidence.
Unlike traditional staffing agencies, we don't simply recruit talent and
leave you to manage them. We become an extension of your
business by handling recruitment, onboarding, training, quality
management, reporting, and day-to-day team oversight.
Our goal is simple: “Help you spend less time managing operation and more time growing your business
Who We Are
Built From Experience.
Designed for What's Next.
EST. 2023
Scale with confidence
NexaSolutions was founded in 2023 with a simple belief: outsourcing should be more than providing people to answer calls.
We help businesses build the people, processes, and operational structure behind exceptional customer experiences. From customer and technical support to back-office operations, quality assurance, reporting and specialized fleet technology support.
Our approach combines human experience with technology, measurable performance, and continuous improvement.
OUR STORY
We Saw a Better Way to Do Outsourcing
NexaSolutions was born from firsthand experience in the BPO and customer support industry.
Our founder, Michelle Samson, saw how often outsourcing was treated as a transaction— Hire people, handle tasks, and measure volume.
She believed businesses needed something more: a partner who understands operation, takes ownership, and continuously looks for ways to improve it.
That idea became NexaSolutions.
Today, we continue building a modern approach to outsourcing where people, processes, and technology work together to help businesses grow.
What We Believe
The Way We Work Matters
People Create the Experience
Technology can enable an operation, but people create the relationships behind it. We invest in capable teams, continuous training, and a culture of ownership.
Quality Should Be Built In
Great customer support isn't measured by call volume alone. We build quality into the processes, training, monitoring and KPI's behind every operation.
Technology Should Empower People
We believe the best operations combine human judgment with technology, automation, data and AI to make teams more effective.
Accountability Creates Better Results
We don't want to be viewed as an outsourced vendor. We want to become an extension of the businesses we support.
Improvement Never Stops
Market change. Customers change. Technology changes. Great operations have to evolve with them.
What Makes NexaSolutions Different
We're Not Here Just to Fill Seats
Traditional outsourcing often focuses on one question: "How many people do you need?" We ask a different question: "What does your operation need to perform better?" That difference shapes everything we do.
Operational, Not Transactional
We look beyond individual tasks to understand the processes, systems and customer journeys behind them.
Specialized Expertise
Our experience spans SaaS, technology, ELD, HOS, trucking, fleet, transportation, and customer operations.
Built Around Your Business
We don't believe in forcing every client into the same model. Teams, workflows, training, KPI's and processes built around your specific requirements.
Performance You Can See
We use measurable KPI's, quality monitoring, reporting and operational insights to create visibility into performance.
Human + Technology
We combine skilled professionals with the tools, systems, automation, and technology that help them work smarter.
Partnership Mindset
We work as an extension of your business, with shared goals, clear communication, and a long-term commitment to your success.
OUR PROCESS
We Make Building Your Outsourced Team Simple.
We make building your outsourced team simple. From understanding what you need to getting your team up and running, we guide you through every step.
TIMEFRAME
Typical Onboarding: 2-4 Weeks
Let’s Understand What You Need
We start with your goals, challenges, workflows, systems, and the roles you need to fill.
We Find the Right People
We source, screen, and match qualified professionals based on your business and role requirements.
We Get Your Team Ready
We train and onboard your team around your products, tools, processes, workflows, and expectations.
Your Team Goes Live
We launch your team with the right leadership, quality assurance, and performance monitoring in place.
We Manage & Improve
We continue supporting your team through coaching, reporting, QA, and ongoing performance improvement.
THE PEOPLE BEHIND YOUR OPERATION
You Don’t Just Get a Talent. You Get the Team Behind the Talent.
When you partner with NexaSolutions, you’re not simply hiring a dedicated support professional and taking on the responsibility of managing them yourself.
You get a managed operational team designed around your business.
Depending on your needs, NexaSolutions provides the talent or dedicated team you need- while our internal specialists continuously recruit, manage, monitor, coach, measure, and support the operation behind the scenes.
Your Operations.
Our Team Behind It.
Recruitment Specialists
Finds, screens, and helps build the right talent pool based on your requirements.
Dedicated Talent/Support Team
Your dedicated customer support, technical support, or back-office professionals working as an extension of your business.
Team Leader
Provides day-to-day leadership, coaching, performance management, and operational support.
Quality Assurance Analyst
Monitors quality, identifies performance gaps, and helps maintain consistent service standards.
Reporting Analyst
Tracks KPIs, analyzes performance, and provides the visibility you need to make informed decisions.
Project Manager
Oversees the overall engagement, coordinates priorities, manages communication, and keeps the operation aligned with your goals.
EFFICIENCY REALIZED
What This Means
For You
By transferring the operational burden to NexaSolutions, you regain control over your timeline and resource allocation.
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You don't have to build the management structure from scratch.
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You don't have to personally manage every agent.
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You don't have to constantly chase performance reports.
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You don't have to figure out recruitment, quality monitoring, coaching, and operational coordination on your own.
We manage the operation.
You stay focused on your business.
From Dedicated Talent to Fully Managed Operations
STEP 01
Recruit
STEP 02
Train
STEP 03
Deploy
STEP 04
Manage
STEP 05
Measure
STEP 06
Improve
Our job doesn't stop once your team goes live. We continuously oversee the operation, identify opportunities for improvement, and make sure your team has the structure and support they need to perform.
That's the NexaSolutions difference.
INDUSTRIES WE SERVE
Whatever Your Industry, We’re Here to Help You Grow.
From SaaS and logistics to e-commerce and professional services, we build flexible support around the way your business works.
CLIENT RESULTS
Our Work is Not Measured by What Happens After We Start.
The goal isn't simply to provide support. It's to create measurable improvements in the way your business operates. Our clients rely on NexaSolutions for:
Reliable Customer Support
Consistent frontline coverage and customer assistance.
Operational Visibility
Clean reporting and performance metrics.
Scalable Teams
Flexible staffing that can grow alongside the business.
Improved Customer Experience
Processes designed around the people who ultimately matter most which is your customers.
Operational Efficiency
Better workflows, clearer accountability, and smarter use of technology.
WHAT OUR CLIENTS SAY
Trusted by Growing Businesses Around the World
Read how our fully managed technical, customer, and operations support teams help SaaS and logistics companies scale confidently without administrative headaches.
“They understood the industry not just the software”
“What impressed me most about working with the NexaSolutions team was how quickly they understood the product and the operational challenges our customers were facing. They weren't just answering tickets or calls. They understood the ELD environment, the drivers, and the urgency behind the issues. That made a huge difference in the quality of support we were able to provide”
Mike
Director of Customer Success
Former Fleet Technology Client
“They became an extension of our Team”
“NexaSolutions gave us more than additional support capacity. The Team became an extension of our operation. They were responsive, adaptable and willing to learn our product in depth. What I appreciated most was the ownership. They weren’t simply focused on closing interactions, they cared about actually solving the customer's problem.”
Derek
Product Manager
Former Asset Tracking Software Client
”We didn't have to manage every little thing ourselves."
“One of the biggest advantages was having a team that could operate with structure. NexaSolutions didnt just give us support agents and leave us to manage them. There was leadership, quality monitoring, reporting and ongoing oversight. It gave us visibility into the operation without requiring us to manage the day-to-day details ourselves.”
Aurelio
VP of Sales
Current Client
Make Running Your Business Easier With the Right Support Behind You.
From one dedicated specialist to a fully managed team, we’ll build the support around your business so you can spend less time managing operations and more time moving forward.
Structured, reliable, and fully managed support teams built to help growing businesses move forward.
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